In most cases, yes. Please contact us to discuss and we can confirm availability, along with the lead time.

In most cases, yes. If an item is not currently stocked in your size or preferred length, please contact us to place an order. Prior to ordering we can advise you of the cost and lead time.

Please note, the cost of an item may change depending on the required size or length (due to the need for additional gold). Lead times also vary for each item.

Yes, we can. Please contact us to organise a replacement. It's important to let us know what earrings you have, so we can match the correct earring back.

Please note, replacing an earring back will incur a fee. We can confirm the cost once we know what you are after.

Our products are available exclusively online via our website.

At Fragments, we have made every effort to ensure you are getting high quality pieces at competitive prices, therefore we generally don't offer discounts or promotions.

From time to time we may offer a promotion. If this is the case, we will communicate it to our 'Friends of Fragments' - sign up via our website to stay in the loop.

Yes, we do. We have both digital gift cards and physical gift cards available to purchase.

Both gift cards can be sent directly to the gift recipient if you wish.

Gift cards are valid for 12 months from the date of issue.

Yes, we do. All of our items are delivered beautifully boxed in our signature Fragments packaging.

We accept VISA, Mastercard and PayPal.

No, we do not currently offer AfterPay.

All orders are dispatched from metropolitan Melbourne. We endeavour to get your purchase to you as soon as possible. In most cases, your order will be processed and dispatched on the day you purchase it, however we advise that you allow 48 hours for handling.

Orders within Australia are shipped via express post with signature on delivery, which typically delivers within 1 - 2 days to metropolitan areas and 2 - 3 days to regional areas.

All international deliveries will be shipped via Australia Post International Express, which has a delivery timeframe of 2 - 4 days.

Please refer to our Shipping Policy for more details.

For delivery within Australia, we offer free shipping for all orders over $300. Shipping for orders below $300 incurs a flat rate of $15. Delivery within Australia is via express post, with signature required on delivery.

International shipping incurs flat rate costs of $30 for New Zealand and $40 for the rest of the world. Orders are shipped via Australia Post International Express which includes a signature on delivery.

Please note that Fragments does not cover the cost of customs, duties and taxes.

You will receive a notification via email when your order has been dispatched, which contains the details of your order and tracking information.

Tracking information is provided once your order has been dispatched. Don't forget to check your junk mail if you can't find the notication in your inbox.

Yes, we do ship to PO Boxes within Australia.

Fragments does not cover international customs, duties and taxes, therefore you may be responsible for these charges depending what country you reside in.

We ship all orders from metropolitan Melbourne, Victoria, Australia.

For deliveries within Australia, we ship via Australia Post, using signature on delivery, therefore if you are not home to receive your parcel it will be carded for collection at your local post office.

Our website offers a selection of our favourite pieces that are ready to ship.

However, we are also able to create pieces to order, so if you see something you like, but would like it in a different material, size or length, we are typically able to provide.

The cost of an item may change depending on the required size or length (due to the need for additional gold).

Please contact us with your request and we will be more than happy to assist.

The majority of our pieces are made by our master jewellers in Australia. We also source individual items from around the world.

All of our diamonds are ethically sourced from suppliers who are partners in the Kimberley Process, which is a commitment to remove conflict diamonds from the global supply chain. Read more about the Kimberley Process here.

Our jewellery is made using 9k, 14k and 18k solid gold, and precious stones.

All Fragments pieces are made from solid gold, which is the most valuable and best quality form of gold. Gold is typically classified in karats which signifies the percentage of pure gold that a piece of jewellery is made up of. 24 karat is the most pure form of gold, however this is too soft to be worn for everyday jewellery. For this reason, gold is often alloyed with other metals to enhance its durability (for example, 9k gold) .

Gold plated jewellery is much cheaper and lower in quality. It refers to pieces that are made up of a base metal (for example, copper or brass) or sterling silver (in the case of vermeil) which is covered in a very thin layer of gold. Therefore, gold plated pieces only consist of a small percentage of gold which is likely to wear off. Furthermore, the base metals used to create gold plated pieces have a tendency to turn your skin green.

Gold fill refers to jewellery that is created by bonding a thick layer of gold to a base metal. Whilst a gold fill piece will perform better than gold plated jewellery, it will still tarnish with wear, require more maintenance and will not stand the test of time like solid gold.

Lead times vary depending on the piece. Pieces can be ready in as quickly as one week, but can take a matter of weeks.

Please contact us to discuss the item you are interested in and we will provide you a specific timeframe prior to you placing your order.

We will happily offer a credit note or exchange to the value of purchase within 14 days from the date of dispatch. Credit notes are issued in the form of a gift card and are valid for a period of 12 months.

Please review our full Returns & Exchange Policy here that includes the requirements that must be met to receive a credit note or exchange.

To initiate a return or exchange, please email us within 48 hours of receiving your order, detailing what you would like to return/exchange.

You will need to include your proof of purchase (order confirmation and order number) as part of the request. We will respond via email with further instructions.

Your item(s) must be returned to Fragments within 14 days of the dispatch date. Please note that it is at the customer’s expense to safely return the item(s) to Fragments.

The package remains the responsibility of the customer until received by Fragments, therefore, we strongly recommend adding tracking details.

Please review our full Returns & Exchanges Policy here that includes the requirements that must be met to receive a credit note or exchange.

If you ordered the wrong item or size, you will need to initiate a return or exchange.

We are able to offer a credit note or exchange to the value of the purchase if the item is returned within 14 days of the dispatch date.

Please note that due to hygiene reasons we are unable to provide exchanges/credit notes on earrings.

Please review our full Returns & Exchange Policy here that includes the requirements that must be met to receive a credit note or exchange.

If you received a gift that is not correct, you will need to initiate a return or exchange.

We are able to offer a credit note or exchange to the value of the purchase if the item is returned within 14 days of the dispatch date.

Please note that due to hygiene reasons we are unable to provide exchanges/refunds on earrings.

Please review our full Returns & Exchange Policy here that includes the requirements that must be met to receive a credit note or exchange.

Yes! Our jewellery is covered by a 6 month warranty from the date of purchase.

Please review our full Warranty Policy here that includes details of how to make a warranty claim if needed.

Yes, in most cases. For repairs outside of the warranty period, the best course of action is to send through an image of your piece and a description of what is wrong.

From here, our jewellers can assess the damage and we can provide you with a quote and an estimated timeframe to repair it. Should your elect to proceed with the repair, you'll need to send your piece to us via mail (at your own expense).

If your Fragments piece is in need of repair outside of the warranty period, please contact us detailing your piece and a description of what is wrong (a photo showing the issue helps!).

We will review and make an assessment and can provide you with a quote to repair.

Please note that it is the customer's expense to pay for the shipping of the item to Fragments.

Yes, your Fragments piece can be repaired by an external jeweller, but please note this will void the warranty.

If you need assistance determining your size, we have ring sizers available to purchase. They're simple to use to determine the size of any finger.

The cost of our ring sizer can be deducted off a future ring purchase.

Please see our Ring Sizing Guide for further information.

Yes, we can generally supply any length chain via special order. Please contact us to discuss your requirements and we can advise lead times and costs.

The cost of an item may change depending on the required size or length (due to the need for additional gold).