Once your order has been placed, a confirmation email will be sent immediately to your nominated email address. Orders are dispatched from Melbourne within 48 hours. Please note that orders placed over the weekend and/or on an Australian Public Holiday are processed the following business day.
Once your order has been dispatched, you will receive a shipment notification. This will include a tracking ID for your order. You can track your order via the link provided in the email, or directly via the carrier's website.
If you haven’t received your confirmation email, please check your junk folder and email us at email@example.com.
To ensure your purchase arrives safely, all orders are sent via Express Post with Signature on Delivery, which typically delivers within 1-2 business days. Please ensure that someone will be available to sign for your package upon arrival, or alternatively that the post office collection card can be left in a safe place.
All Australian orders over $300 will automatically receive free Express Shipping.
All Australian orders under $300 will incur a flat rate of $15 for Express Shipping.
We offer free delivery on our Ring Sizers (via untracked letter service). In addition to this, the cost of the Ring Sizer can be deducted off a future ring purchase.
International shipping will be dispatched in line with our domestic shipping policy, within 48 hours of your order being placed, or the following business day if ordered on a weekend and/or on an Australian Public Holiday.
All International orders will be shipped via Australia Post International Express. This includes a delivery timeframe of 2-4 days, and signature on delivery.
New Zealand - flat rate $30
Rest of the World - flat rate $40
Please note that Fragments does not cover international customs, duties and taxes. The customer will be responsible for these charges and will be contacted by the local customs agency to arrange payment. Unfortunately we are unable to advise the cost of these charges. We suggest you contact your local customs agency for an estimate.